Changes between Version 5 and Version 6 of how_to_use_support_system


Ignore:
Timestamp:
Oct 30, 2007, 4:33:11 PM (13 years ago)
Author:
Daniel Kahn Gillmor
Comment:

including reference to Membership/Dues

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  • how_to_use_support_system

    v5 v6  
    2323  we consider most member requests to be urgent - meaning we will address is within 2 - 4 hours during regular business hours and typically within 12 hours during off hours. Feel free to set the priority as you see fit. We may change the priority either up or down depending on our assessment of the issue
    2424 Component::
    25   at the moment, we only have Tech and Outreach - depending on the nature of the ticket. We will be adding more components in the future.
     25  at the moment, we only have Tech, Outreach, and Membership/Dues (see #148) - depending on the nature of the ticket. We will be adding more components in the future.
    2626 Keywords::
    2727  feel free to add key words better describing your issue. By adding key words, you will make it easier for others facing the same issue to find your ticket and see the discussion and resolution of it.