Changes between Version 3 and Version 4 of how_to_use_support_system


Ignore:
Timestamp:
Oct 30, 2007, 4:28:58 PM (13 years ago)
Author:
Daniel Kahn Gillmor
Comment:

structuring the page with headings instead of bold paragraphs; added outline

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  • how_to_use_support_system

    v3 v4  
    1 '''Logging In'''
     1[[PageOutline]]
     2== Logging In ==
    23
    34The first step to using the system is to login by clicking the Login link at the top right of the screen. If you cannot login, you can still post a ticket, but you must indicate your email address on the ticket.
     
    56IMPORTANT: once you login, be sure to click the Settings link and enter your email address. You only have to do this once. Then - when a change is made to the ticket, you will get notified by email of that change.
    67
    7 '''Creating  new ticket'''
     8== Creating  new ticket ==
    89
    910To create a new ticket, click the New Ticket link at the top right of the page.
     
    2425 * Assign to - this field is used internally to assign a ticket to a staff person or volunteer.
    2526
    26 '''More than a ticket system'''
     27== More than a ticket system ==
    2728
    2829This site is more than a ticket tracking system. It is also a wiki - which is a web site that you can edit yourself! You can use the search box above to search for issues that you would like help on or are curious about. You can also visit our [wiki:overview overview] page to see an overview of how the wiki pages are organized. Wherever you go - if you see a way to improve the page, click on the link to edit.