Changes between Version 6 and Version 7 of faq/cannot-connect-to-internet


Ignore:
Timestamp:
Oct 31, 2007, 5:20:56 PM (13 years ago)
Author:
Daniel Kahn Gillmor
Comment:

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  • faq/cannot-connect-to-internet

    v6 v7  
    1212
    1313== Is the problem with the computer you are using or is it affecting all the computers in the office? ==
    14 Try visiting the same web site on the two other computers    in the office. If all three give you the same error message, then it is probably a problem with the    entire office (go to [#IsitaproblemwiththeInternetTCPIPorwiththephysicalnetworkEthernet the next step]). If the other computers work fine, then it is probably a problem with   the computer you are working on. First, restart the computer and try again. If that doesn't work,    then check the computer's TCP/IP settings (see below). If that doesn't work, use a different     computer .
     14Try visiting the same web site on the two other computers    in the office. If all three give you the same error message, then it is probably a problem with the    entire office (go to [#IsitaproblemwiththeInternetTCPIPorwiththephysicalnetworkEthernet the next step]). If the other computers work fine, then it is probably a problem with   the computer you are working on. First, restart the computer and try again. If that doesn't work,    then [#CheckingyourcomputersTCPIPSettings check the computer's TCP/IP settings]. If that doesn't work, use a different     computer .
    1515
    1616== Is it a problem with the Internet (TCP/IP) or with the physical network (Ethernet)? ==
    1717
    18 Try to access the file server. If you cannot access the file server, then it may be a    problem with the physical network. Check the computer for an Ethernet cable (like a phone cable,    but a little bit bigger). If should be snuggly plugged into the computer and there should be either an    orange or a green light next to it. It is plugged in, but there is not green or organge light, then the    problem is that a cable was unplugged. Follow your cable and see if it is properly plugged into the    wall jack or another “switch.” If the cable is plugged in and the light is on, then check the    computer's TCP/IP settings (see below).
     18Try to access the file server. If you cannot access the file server, then it may be a    problem with the physical network. Check the computer for an Ethernet cable (like a phone cable,    but a little bit bigger). If should be snuggly plugged into the computer and there should be either an    orange or a green light next to it. It is plugged in, but there is not green or organge light, then the    problem is that a cable was unplugged. Follow your cable and see if it is properly plugged into the    wall jack or another “switch.” If the cable is plugged in and the light is on, then [#CheckingyourcomputersTCPIPSettings check the    computer's TCP/IP settings].
    1919
    2020== Is it your problem or your ISP’s problem? ==
    21 Check to make sure the router and    Cable/DSL modem are plugged in (you should see lights on the front of both of them if they are    plugged in). If there are no lights, make sure the power cables are properly plugged in, then wait 5    minutes, and try again. If there are lights, then unplug the power cables for both the router and the     modem, wait 30 seconds, and plug them in again. Then, wait a full 5 minutes and try the Internet    again. If it still doesn't work, then it's probably a problem with ISP (see below).
     21Check to make sure the router and    Cable/DSL modem are plugged in (you should see lights on the front of both of them if they are    plugged in). If there are no lights, make sure the power cables are properly plugged in, then wait 5    minutes, and try again. If there are lights, then unplug the power cables for both the router and the     modem, wait 30 seconds, and plug them in again. Then, wait a full 5 minutes and try the Internet    again. If it still doesn't work, then it's probably a [#ContactingYourInternetServiceProvider problem with ISP].
    2222
    2323= Checking your computer's TCP IP Settings =