Changes between Version 9 and Version 10 of debug-email-delivery


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Timestamp:
Mar 26, 2015, 11:20:29 AM (5 years ago)
Author:
Jamie McClelland
Comment:

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  • debug-email-delivery

    v9 v10  
    3131}}}
    3232
    33 == I sent something to my list but it didn't go out ==
     33== I sent an email and the person didn't receive it ==
    3434
     35 * First, try to determine what server they relayed it through. If they are using a desktop client, it is probably mail.mayfirst.org, which means it went via either paulo or gil. If they sent via webmail - horde uses cero and roundcube is on stallman.
     36
     37== I sent something to my email list but it didn't go out ==
     38
     39 * Figure out which mailman (or other) server they sent from. If they don't provide a list name - then ask. If they do provide a name, search the control panel to find out if it's on lists.mayfirst.org (leslie) or lists.people-link.net (assata). It might also be a special case (like portside - which is on listserv on morales)
    3540 * First check to see if mailman received the list by looking in the list archives. You can go to: !https://lists.mayfirst.org/mailman/admin/<list-name> and login with the master password, then click the archive link in the top right.
    3641 * If it is not in the archive, it may not have been received. Try running: `mf-find-email-from` using the sender's address. You should see something like: