Changes between Version 8 and Version 9 of aboutus


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Timestamp:
May 6, 2008, 1:20:45 AM (12 years ago)
Author:
alfredo
Comment:

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  • aboutus

    v8 v9  
    3333Not only is there no contradiction between quality and a collaborative perspective, we believe that they go hand in hand and that the quality of what we have here rivals and even surpasses commercial providers'. For instance, our technical support is one of the things we are best known for and most respected for.
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    35 Think about it. When you have a technical problem, you aren't speaking to the first person who answers the phone anxious to demonstrate that the problem isn't the provider's problem. Since your problem is on the public system
     35Think about it. When you have a technical problem, you aren't speaking to the first person who answers the phone anxious to demonstrate that the problem isn't the provider's problem. Since your problem is on the public system it is seen by many people and several will often answer; this means that the help you get is broader and deeper than you would in a commercial environtment.
    3636
    37 Technical support is another instance. Here we have systems members use to get help with specific problems that are affecting their work, general technical issues, questions or discussion of the organization itself and its work. And any member can answer. Our tech staff is our members; whoever knows the answer to an issue can log into our system and answer it based on their knowledge and involvement. Obviously, the issues about system software and hardware are most often answered by the members who are in charge of our server system but even here other members will often chime in.
     37The bottom line is this.
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    39 While this approach may seem dangerously unstructured, it not only works but has made tech support one of the things for which MF/PL is best known and respected.
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    4141And member-driven work is the centerpiece of MFPL's work in coalitions and campaigns and events of all kinds. From our work as leaders of the technology workgroup (37 strong) at the [http://ussf2007.org United States Social Forum] to our [wiki:internet_rights_workshop internet rights workshop] presented at events like the [http://nycgrassrootsmedia.org Grass Roots Media Conference], to our Statement of Internet Rights, to coalitions like the one we're building to develop ways to work on political technology hemisphere-wide.