| 3 | | |
| 4 | | == OUTAGE ALERT – February 22, 2011 == |
| 5 | | '''Due to a missing encrypted disk passphrase, chavez and malcolm had to be rebuilt from scratch over the course of the past 24 hours. Websites and email hosted on malcolm and chavez were unavailable for a portion of this time.''' |
| 6 | | |
| 7 | | malcolm.mayfirst.org was restored early in the afternoon on wednesday. chavez.mayfirst.org was restored by about 6:45 pm. |
| 8 | | |
| 9 | | Thanks to our daily backup procedures, all data from before our Tuesday February 22 early morning backup will be restored. However, any data that was added or modified between that Tuesday morning backup and 5:45pm EST on Tuesday afternoon cannot be restored. Data loss during that time frame may include email, websites and any other files stored on the chavez and malcolm servers, and any data in MySQL databases hosted on chavez and malcolm. We apologize sincerely for any and all data loss. |
| 10 | | |
| 11 | | POP email users on malcolm or chavez may experience problems with their email including error messages and duplicate emails. If you are having problems please [https://support.mayfirst.org/timeline?from=02%2F23%2F11&daysback=30&author=&ticket=on&update=Update view recently posted support tickets] to see if others have reported or resolved similar problems. Please [https://support.mayfirst.org/newticket create a new support ticket] if you need additional help. |
| 12 | | |
| 13 | | If you are an IMAP email user on malcolm or chavez, your email client (Outlook, Thunderbird, etc) is configured to synchronize copies of your email locally, and you have not checked email using your email client since yesterday at 5:45pm, you may be able to prevent email loss by following these steps: |
| 14 | | |
| 15 | | 1. Open your email client WITHOUT allowing it to connect to the internet. The safest way to do this is to disconnect your computer entirely from the internet by turning off wifi or disconnecting your ethernet cable. |
| 16 | | 1. Select all email in your Inbox that was received on Tuesday, February 22. |
| 17 | | 1. Move or copy this email into a LOCAL folder in your email client. Thunderbird users should move or copy email into a folder in the Local Folders section of their folder pane. Outlook users should look for the Personal Folders section of their folder pane. |
| 18 | | 1. Repeat steps 2 and 3 for email received on February 22 in other folders. |
| 19 | | |
| 20 | | If your email client does not let you move or copy the messages this probably means that local synchronization is not set up; if this is the case then there is no way to save those messages locally at this point. |
| 21 | | |
| 22 | | If your MF/PL website or email is hosted on chavez or malcolm, please see our [https://lists.mayfirst.org/pipermail/service-advisories/2011-February/000230.html explanation service advisory] and our [https://lists.mayfirst.org/pipermail/service-advisories/2011-February/000235.html latest update] for more details of the cause and nature of this outage. Not sure what server you're hosted on? You can find your primary host by logging into the Members Control Panel and looking in the top right corner. |
| 23 | | |
