Changes between Version 39 and Version 40 of WikiStart

Timestamp:

Oct 13, 2008, 5:46:03 PM (16 years ago)

Author:

Jamie McClelland

Comment:

--

WikiStart

@@ -6 +6 @@
 Before posting a ticket please check our [http://mayfirst.org/support/advisories Service Advisories] to see if we are already working on the problem you have identified. In addition - please try searching using the search box above to see if anyone else has had the same question or to see if your question might be answered in one of our [wiki:faq Frequently Asked Questions].
 
-== New Ticket System ==
+== Using the Ticket System ==
 
-Welcome to our new ticket tracking system! We have launched the ticket tracking system so we can handle more requests from more members in a more timely and reliable way. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.
+Welcome to our ticket tracking system! The ticket tracking system is designed so we can handle many requests from many members in a timely and reliable way. In addition, the system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we can build a powerful tool for mutual aid.
 
 Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).
 
-The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview] page to get a better idea of what is available via our wiki.
+The system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview] page to get a better idea of what is available via our wiki.
 
-''Note'': We will continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system. 
+''Note'': We continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system. 
 
 == How do I login? ==