Changes between Version 35 and Version 36 of WikiStart


Ignore:
Timestamp:
Nov 1, 2007, 10:17:44 PM (13 years ago)
Author:
Daniel Kahn Gillmor
Comment:

structuring the page with headings instead of bold paragraphs; added outline

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  • WikiStart

    v35 v36  
    1 = Welcome to Mayfirst's Support Network =
     1[[PageOutline]]
     2= Welcome to May First/People Link's Support Network =
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    3 ''' Before you post '''
     4== Before you post ==
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    56Before posting a ticket please check our [http://mayfirst.org/support/advisories Service Advisories] to see if we are already working on the problem you have identified. In addition - please try searching using the search box above to see if anyone else has had the same question or to see if your question might be answered in one of our [wiki:faq Frequently Asked Questions].
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    7 '''New Ticket System'''
     8== New Ticket System ==
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    910Welcome to our new ticket tracking system! We have launched the ticket tracking system so we can handle more requests from more members in a more timely and reliable way. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.
     
    1112Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).
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    13 The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview overview] page to get a better idea of what is available via our wiki.
     14The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview] page to get a better idea of what is available via our wiki.
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    1516''Note'' We will continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system.
    1617
    17 '''How do I login?'''
     18== How do I login? ==
    1819
    1920Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp).
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    21 '''Need help?'''
     22== Need help? ==
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    23 If you are having trouble using the system, click [wiki:how_to_use_support_system here] for beginner instructions.
     24If you are having trouble using the system, you might be interested in [wiki:how_to_use_support_system the beginner instructions].
    2425
    25 '''Want to help?'''
     26== Want to help? ==
    2627
    2728You can help by subscribing to the [http://lists.mayfirst.org/mailman/listinfo/support-team support-team email list] to which all tickets are sent. Or you browse the [/timeline Timeline] and see the latest tickets or click [/query View Tickets] and sort them based on your interests and skills.
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