Changes between Version 20 and Version 21 of WikiStart


Ignore:
Timestamp:
Aug 20, 2007, 12:04:38 AM (13 years ago)
Author:
Jamie McClelland
Comment:

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  • WikiStart

    v20 v21  
    11= Welcome to Mayfirst's Support Network =
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    3 '''UNDER CONSTRUCTION'''
     3'''BETA testing'''
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    5 This site is soon to be May First/People Link's support system. It is currently in development. Please continue using [mailto:support@mayfirst.org support@mayfirst.org] to receive support.
     5We're in beta mode! Please help us test our new ticket tracking system by posting your support requests here. (We are still accepting posts via email sent to support@mayfirst.org, so if you have any problems you can continue using the old system).
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    7 '''Proposed home page text'''
     7'''New Ticket System'''
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    9 If you have landed on this page, you probably are having a problem with May First/People Link's servers or you have a suggestion for how to improve things.
    10 
    11 This system is designed to help us keep track of our tickets and distribute the work of responding to them.
     9Welcome to our new ticket tracking system! We're replacing our email-based support system with a ticket tracking system that is better able to handle more requests from more members. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.
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    1311Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).
     
    1513'''How do I login?'''
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    17 Please click on the Login link. You will be asked for your OpenID URL, which is '''`https://id.mayfirst.org/username`''' where "username" is your May First/People Link user account (you can use the username and password that you use for email logins or for SFTP logins). Note that http won't work: you need to use https.
     15Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp).
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    1917'''Want to help?'''
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    21 You can also help by subscribing to the [http://lists.mayfirst.org/mailman/listinfo/support-team support-team email list] to which all tickets are sent. Or you browse the [/timeline Timeline] and see the latest tickets or click [/query View Tickets] and sort them based on your interests in skills.
     19You can help by subscribing to the [http://lists.mayfirst.org/mailman/listinfo/support-team support-team email list] to which all tickets are sent. Or you browse the [/timeline Timeline] and see the latest tickets or click [/query View Tickets] and sort them based on your interests in skills.
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