Changes between Version 138 and Version 139 of WikiStart


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Timestamp:
Apr 6, 2013, 4:26:09 PM (6 years ago)
Author:
https://id.mayfirst.org/dskallman
Comment:

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  • WikiStart

    v138 v139  
    77== Do you need help? ==
    88
    9 After [https://support.mayfirst.org/login logging in], you can [https://support.mayfirst.org/newticket report your problem here].  Someone should respond to your post within a few hours.  (If you are having trouble logging in, you can still post a ticket, just make sure to include your email address to receive a response from the Support Team)
    10 
    11 == Before you post ==
    12 
    13 Before posting a ticket please check our [http://mayfirst.org/aggregator/sources/1 service advisories page] or the [/timeline timeline of recent posts] to see if we are already working on the problem you have identified. In addition - please try searching using the search box above to see if anyone else has had the same question or to see if your question might be answered in one of our [wiki:faq Frequently Asked Questions].
    14 
    15 == Using the Ticket System ==
    16 
    17 Welcome to our ticket tracking system! The ticket tracking system is designed so we can handle many requests from many members in a timely and reliable way. In addition, the system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we can build a powerful tool for mutual aid.
    18 
    19 Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).
    20 
    21 The system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview] page to get a better idea of what is available via our wiki.
    22 
    23 ''Note'': We continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system.
     9If you are having trouble using the system, you might be interested in [wiki:how_to_use_support_system the beginner instructions]. After [https://support.mayfirst.org/login logging in], you can [https://support.mayfirst.org/newticket report your problem here]. Someone should respond to your post within a few hours.  (If you are having trouble logging in, you can still post a ticket, just make sure to include your email address to receive a response from the Support Team)
    2410
    2511== How do I login? ==
     
    2713Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp).
    2814
    29 == Need help? ==
    30 
    31 If you are having trouble using the system, you might be interested in [wiki:how_to_use_support_system the beginner instructions].
    32 
    33 == Want to help? ==
     15== Want to get involved? ==
    3416
    3517A good place to start is our [wiki:participate participate page]. It lists a few searches based on common keywords (to prevent total ticket overload). If you would like to see more tickets, you can browse the [/timeline Timeline] and see the latest tickets or click [/query View Tickets] and sort them based on your interests and skills (both of these views can be subscribed to as an RSS feed). You can also get notified of every ticket via the [https://lists.mayfirst.org/mailman/listinfo/support-broadcast support-broadcast email list] to which all tickets are sent.