[[PageOutline()]] = May First/People Link Support, Infrastructure and Data Sovereignty Team = This page provides an overview and easy access to support team members. For general overview of our technology, please see the [wiki:technology_infrastructure technology infrastructure page]. Please see our proposed [wiki:support-team/plan/2014 2014 work plan and budget]. == Communications == Email communication happens over the [https://lists.mayfirst.org/mailman/listinfo/support-team support-team list]. Real time communications happens [wiki:faq/chat via IRC (irc.indymedia.org) in the #mayfirst channel]. Face-to-face meetings happen on the first saturday of the month in both New York City and Mexico City. The first few hours is set aside for new people and OpenPGP key signing and education. We start our regular meeting at 12:00 pm Mexico/1:00 pm New York time. You can follow along via: https://live.mayfirst.org/mexcla/100. Next face-to-face meetings: * [wiki:support-team/2015-05-10 Sunday, May 10 2015] 11:00 America/New_York, 10:00 Mexico City == Responding to support requests == * [wiki:support-coverage Support Coverage/Schedule] * [wiki:support-response-tips Support response tips] * [wiki:support-contact-providers Contacting our service providers] * [wiki:KiT×2013 a KibiTicket by 2013] -- help us clean out stale tickets! == On the front burner == See a description of [wiki:support-team/front-burner projects currently on the front burner]. == Privileged Access == Any MFPL member is welcome and encourage to join the May First/People Link support team. Please join the list or join us in the IRC channel. A limited number of people have [wiki:support-team/all-servers-root-access root access on all servers], based on a history of organizing and collaboration. All users with root access are expected to operate within these [wiki:root-guidelines guidelines for root privileges]. May First/People Link has a [wiki:support-team/granting-root-access draft policy on granting root access]. MFPL support team [wiki:keyringer shares passwords] using [http://git.sarava.org/?p=keyringer.git;a=summary keyringer]. Support team members with access to the shared password file can [wiki:sending-service-advisories send a service advisory] to alert people before performing maintenance work that will lead to downtime. == Paid Staff == May First/People Link is a member-run organization. A small number of members receive a salary to ensure that the day-to-day tasks are completed. * [wiki:support-team/support-organizer Support queue organizer] * [wiki:support-team/server-organizer Server maintenance organizer] == Server alerts == All servers are monitored via nagios, which sends email directly to jamie's cell phone and to the [https://lists.mayfirst.org/mailman/listinfo/server-sms-alerts server-sms-alerts list]. == Skill Shares == There are several areas of MFPL architecture that are hard to grasp without an explanation. Perhaps we should schedule IRC skill shares around: * [wiki:server_overview Our subversion repository of servers] and general big picture/how to figure out which server is where and is used for what * Using the Monkeysphere with ssh * Virtualization - and the three different types of virtualization we use at MFPL == Members == * [wiki:support-team/ben ben] * [wiki:support-team/brandon brandon] * [wiki:support-team/dkg dkg] * [wiki:support-team/erq enrique] * [wiki:support-team/gregl greg] * [wiki:support-team/jamie jamie] * [wiki:support-team/joseph joseph] * [wiki:support-team/nat nat] * [wiki:support-team/ross ross] * [wiki:support-team/mahood stephen]