[[PageOutline()]] = May First/People Link Support Team = May First/People Link's support team responds to support requests and maintains the May First/People Link infrastructure. This page provides an overview and easy access to support team members. For general overview of our technology, please see the [wiki:technology_infrastructure technology infrastructure page]. == Communications == Email communication happens over the [https://lists.mayfirst.org/mailman/listinfo/support-team support-team list]. Real time communications happens [wiki:faq/chat via IRC (irc.indymedia.org) in the #mayfirst channel]. Face-to-face meetings, starting in 2012, happen on the first saturday of the month in both New York City and Boston. 10:00 - 1:00 pm is set aside for new people and OpenPGP key signing and education. Next face-to-face meetings: * [wiki:support-team/2013-06-01 Saturday, June 1st], 10:00 am ... Location - TBD == Responding to support requests == * [wiki:support-coverage Support Coverage/Schedule] * [wiki:support-response-tips Support response tips] * [wiki:support-contact-providers Contacting our service providers] * [wiki:KiT×2013 a KibiTicket by 2013] -- help us clean out stale tickets! == On the front burner == See a description of [wiki:support-team/front-burner projects currently on the front burner]. == Privileged Access == Any MFPL member is welcome and encourage to join the May First/People Link support team. Please join the list or join us in the IRC channel. A limited number of people have [wiki:support-team/all-servers-root-access root access on all servers], based on a history of organizing and collaboration. All users with root access are expected to operate within these [wiki:root-guidelines guidelines for root privileges]. May First/People Link has a [wiki:support-team/granting-root-access draft policy on granting root access]. MFPL support team [wiki:keyringer shares passwords] using [http://git.sarava.org/?p=keyringer.git;a=summary keyringer]. Support team members with access to the shared password file can [wiki:sending-service-advisories send a service advisory] to alert people before performing maintenance work that will lead to downtime. == Paid Staff == May First/People Link is a member-run organization. A small number of members receive a salary to ensure that the day-to-day tasks are completed. * [wiki:support-team/support-organizer Support queue organizer] * [wiki:support-team/server-organizer Server maintenance organizer] == Server alerts == All servers are monitored via nagios, which sends email directly to jamie's cell phone and to the [https://lists.mayfirst.org/mailman/listinfo/server-sms-alerts server-sms-alerts list]. == Skill Shares == There are several areas of MFPL architecture that are hard to grasp without an explanation. Perhaps we should schedule IRC skill shares around: * [wiki:server_overview Our subversion repository of servers] and general big picture/how to figure out which server is where and is used for what * Using the Monkeysphere with ssh * Virtualization - and the three different types of virtualization we use at MFPL == Members == * [wiki:support-team/ben ben] * [wiki:support-team/brandon brandon] * [wiki:support-team/dkg dkg] * [wiki:support-team/erq enrique] * [wiki:support-team/gregl greg] * [wiki:support-team/jamie jamie] * [wiki:support-team/joseph joseph] * [wiki:support-team/nat nat] * [wiki:support-team/ross ross] * [wiki:support-team/mahood stephen]