= May First/People Link Support Team = May First/People Link's support team responds to support requests and maintains the May First/People Link infrastructure. This page provides an overview and easy access to support team members. For general overview of our technology, please see the [wiki:technology_infrastructure technology infrastructure page]. == Communications == Email communication happens over the [https://lists.mayfirst.org/mailman/listinfo/support-team support-team list]. Real time communications happens via IRC (irc.indymedia.org) in the #mayfirst channel. == Responding to support requests == * [wiki:support-coverage Support Coverage/Schedule] * [wiki:support-response-tips Support response tips] == Root Access == The following users have root on all machines (pending review): {{{jamie, alfredo, dkg, mallory, josue, gdl, joseph, nat, ross, mark}}} All users with root access are expected to operate within these [wiki:root-guidelines guidelines for root privileges]. == Server alerts == All servers are monitored via nagios, which sends email directly to jamie's cell phone and to the [https://lists.mayfirst.org/mailman/listinfo/server-sms-alerts server-sms-alerts list].