= May First/People Link Support Team = May First/People Link's support team responds to support requests and maintains the May First/People Link infrastructure. This page provides an overview and easy access to support team members. For general overview of our technology, please see the [wiki:technology_infrastructure technology infrastructure page]. == Communications == Email communication happens over the [https://lists.mayfirst.org/mailman/listinfo/support-team support-team list]. Real time communications happens via IRC (irc.indymedia.org) in the #mayfirst channel. Next face-to-face meetings: If you can't come to all of them, the Mar 5 - 6 is the one to come to. * Saturday/Sunday, Jan 15 - 16, The Lair, Bed Stuy, Brooklyn * Saturday/Sunday, Mar 5 - 6, TBD == Responding to support requests == * [wiki:support-coverage Support Coverage/Schedule] * [wiki:support-response-tips Support response tips] * [wiki:support-contact-providers Contacting our service providers] == On the front burner == See a description of [wiki:support-team/front-burner projects currently on the front burner]. == Privileged Access == Any MFPL member is welcome and encourage to join the May First/People Link support team. Please join the list or join us in the IRC channel. A limited number of people have root access on all servers, based on a history of organizing and collaboration. These users are: {{{jamie, alfredo, dkg, mallory, josue, gdl, joseph, nat, ross}}} All users with root access are expected to operate within these [wiki:root-guidelines guidelines for root privileges]. MFPL support team [wiki:keyringer shares passwords] using [http://git.sarava.org/?p=keyringer.git;a=summary keyringer]. Support team members with acess to the shared password file can [wiki:sending-service-advisories send a service advisory] to alert people before performing maintenance work that will lead to downtime. == Server alerts == All servers are monitored via nagios, which sends email directly to jamie's cell phone and to the [https://lists.mayfirst.org/mailman/listinfo/server-sms-alerts server-sms-alerts list]. == Skill Shares == There are several areas of MFPL architecture that are hard to grasp without an explanation. Perhaps we should schedule IRC skill shares around: * [wiki:server_overview Our subversion repository of servers] and general big picture/how to figure out which server is where and is used for what * Using the Monkeysphere with ssh * Virtualization - and the three different types of virtualization we use at MFPL