[[PageOutline]]
= Contacting our service Providers =

When contacting a service provider, please cc: {{{support@mayfirst.org}}}

== Telehouse ==

Bandwidth is provided by Hurricane Electric
 * Email: {{{support@he.net}}}
 * Phone:  510 580-4100
 * Our CE number: XXXXX

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server
 * Email: {{{cac@telehouse.com}}}
 * Phone: 718-355-2525
 * Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.

== XO ==

[Note: Bandcon was acquired by Highwinds].

Bandwidth is provided by Highwinds via their equipment that resides in the Equinix facility at 111 8th Avenue

 * Email: {{{cdn-support@highwinds.com}}}
 * Phone:  1-866-872-0357. 

{{{
Our circuit ID: BNDIP-500372-NYC1-001
Customer Id: 500372
NOC Passcoce: is in keyringer
}}}

XO provides our cabinet and electricity.

XO has a support system via their portal:

https://portal.xo.com/

User and password are in [wiki:keyringer].

== Web Architects ==

jojobe.mayfirst.org is hosted with Web Architects.

Contact them via {{{support@webarchitects.coop}}}.

== Hosting.com / HostMySite ==

chun.mayfirst.org is a physical server hosted by hosting.com

Support-team folks who need to contact this colo regarding chun might also want to use [https://customer.hosting.com/Login.aspx hosting.com's support/control panel].

According to [http://www.hosting.com/support/dns/reverse-dns hosting.com's online documentation], reverse DNS is managed via e-mail to `support@hosting.com`

The user/password is stored in [wiki:keyringer keyringer]

== linode ==

linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)

Support:

http://manager.linode.com

Login info is in [wiki:keyringer keyringer]