[[PageOutline]] = Contacting our service Providers = When contacting a service provider, please cc: {{{support@mayfirst.org}}} == Telehouse == Bandwidth is provided by Hurricane Electric * Email: {{{support@he.net}}} * Phone: 510 580-4100 * Our CE number: XXXXX Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server * Email: {{{cac@telehouse.com}}} * Phone: 718-355-2525 * Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet. == Bandcon/Highwinds == Bandcon was acquired by Highwinds. Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO) Jamie, dkg, and Micah are the only three people with physical access to the servers. * Email: {{{cdn-support@highwinds.com}}} * Phone: 1-866-872-0357. {{{ Our circuit ID: BNDIP-500372-NYC1-001 Customer Id: 500372 NOC Passcoce: is in keyringer }}} == Hosting.com / HostMySite == chun.mayfirst.org is a physical server hosted by hosting.com Support-team folks who need to contact this colo regarding chun might also want to use [https://customer.hosting.com/Login.aspx hosting.com's support/control panel]. According to [http://www.hosting.com/support/dns/reverse-dns hosting.com's online documentation], reverse DNS is managed via e-mail to `support@hosting.com` The user/password is stored in [wiki:keyringer keyringer] == The Lair/Cablevision == Provides Internet access our dedicated connection in the lair for offsite backup Account number: 07836-126128-1 (unconfirmed) 718-617-3500 == geexblox == geexblox provides two different virtual machines (fela and femi) with dedicated, un-metered 50mbs connections. Support: http://clients.wgwilkins.com/login.rb Login info is in [wiki:keyringer keyringer] +1 805.551.9220 Notes on [wiki:configuring_a_geekblox_server]