[[PageOutline]]
= Contacting our service Providers =

When contacting a service provider, please cc: {{{support@mayfirst.org}}}

== Telehouse ==

Bandwidth is provided by Hurricane Electric
 * Email: {{{noc@he.net}}}
 * Phone:  510 580-4100
 * Our CE number: Check Keyringer 
 * HE has a portal: https://csp.he.net (check keyringer for credentials)

Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server
 * Email: {{{cac@telehouse.com}}}
 * Phone: 718-355-2525
 * Only certain members of the support team (identified by name and email) are allowed to submit requests. Call to request help. The technician will call you back when they are at the cabinet.

== Web Architects ==

jojobe.mayfirst.org is hosted with Web Architects.

Contact them via {{{support@webarchitects.coop}}}.

== linode ==

linode.com currently (Jan. 16, 2014) supplies one virtual machine as a varnish server (saadawi.mayfirst.org)

Support:

http://manager.linode.com

Login info is in [wiki:keyringer keyringer]

= awknet =

https://awknet.com provides gamiz, our primary DNS server and a second server not yet provisioned.

Check keyringer for portal/access information and for directions on emergency notification.

= vultr (formerly reliable servers) =

https://www.vultr.com provides kennedy, our secondary DNS server.

Check keyringer for portal/access information.

= US Dedicated =

https://billing.usdedicated.com provides a dedicated server for ddos protection.

Check keyringer for auth info.

== Time Warner/Road Runner ==

This connection serves the sunset park office and currently houses our two offsite backup servers.