= Contacting our service Providers = == Telehouse == Bandwidth is provided by Hurricane Electric * Email: {{{support@he.net}}} * Phone: 510 580-4100 * Our CE number: XXXXX Telehouse provides our cabinet and for no extra cost will dispatch a technician to restart a server * Email: cac@telehouse.com * Phone: 718-355-2525 * Only certain members of the support team (identified by name and email) are allowed to submit requests == Bandcon/Highwinds == Bandcon was acquired by Highwinds. Highwinds provides upstream bandwidth and facility (they sub-lease the facility through XO) Jamie, dkg, and Micah are the only three people with physical access to the servers. * Email: {{{support@bandcon}}} * Phone: 888.852.2880