= How to remove a ticket = If a spam ticket shows up on ticket, follow the suggestions outlined on #405: as `root@moses`, enter a trac admin shell like this: {{{ su - supportdb -c 'trac-admin /srv/trac/support' }}} from the trac admin shell, do: {{{ ticket remove TICKETNUM }}} where TICKETNUM is the number of the ticket you want to remove. If you want to understand what else you can do from the trac admin shell, you can use the `help` command within that shell to see what other functionality is available.