= How do I redact a password or other sensitive info from a ticket? =

Note: this process will change after [ticket:3716 upgrading support.mayfirst.org to Postgres].

The trac installation is on moses.mayfirst.org.

Begin by logging into moses:

{{{
ssh root@moses.mayfirst.org
}}}

Then, open the database:

{{{
sqlite3 /srv/trac/support/db/trac.db
}}}

The SQL statement to execute depends on whether the string you want to redact is in the original ticket or in a comment. In both cases below, replace THING_TO_REPLACE with the actual private string to redact and replace TICKET_NUMBER with the number of the ticket.

If you are redacting the body of an initial ticket, try:

{{{
 UPDATE ticket SET description = REPLACE(description,'THING_TO_REPLACE','xxxxxx') where id = TICKET_NUMBER;
}}}

If you are redacting an ticket comment try:

{{{
 UPDATE ticket_change SET newvalue = REPLACE(newvalue,'THING_TO_REPLACE','xxxxxxxx') where ticket = TICKET_NUMBER;
}}}

When you are done type:

{{{
.quit
}}}