= Help! I can't access my web site via the web or via sftp! The request times out. What happened? =

If you attempt to connect to our servers with an incorrect password more than three times, our servers will ban your IP address for 10 minutes.

We know this is a pain (and can be a cause of extreme stress), however, we've implemented this behavior because our servers are regularly attacked by hackers who make hundreds of login attempts with a dictionary of passwords in an effort to guess a person's login. By banning an IP address that gets more than three attempts wrong, we can virtually eliminate the threat that this type of attack poses.

If you find yourself unable to connect to your site and you tried to login unsuccessfully three times, please wait a few minutes a try again.