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= Welcome to May First/People Link's Support Network = 

== Before you post ==

Before posting a ticket please check our [http://mayfirst.org/support/advisories Service Advisories] to see if we are already working on the problem you have identified. In addition - please try searching using the search box above to see if anyone else has had the same question or to see if your question might be answered in one of our [wiki:faq Frequently Asked Questions].

== New Ticket System ==

Welcome to our new ticket tracking system! We have launched the ticket tracking system so we can handle more requests from more members in a more timely and reliable way. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.

Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).

The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq frequently asked questions] or our [wiki:overview] page to get a better idea of what is available via our wiki.

''Note'' We will continue responding to requests sent to our support @ mayfirst.org email address, however, we will prioritize requests made through this system. 

== How do I login? ==

Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp). 

== Need help? ==

If you are having trouble using the system, you might be interested in [wiki:how_to_use_support_system the beginner instructions].

== Want to help? ==

A good place to start is our [wiki:participate participate page]. It lists a few searches based on common keywords (to prevent total ticket overload). If you would like to see more tickets, you can browse the [/timeline Timeline] and see the latest tickets or click [/query View Tickets] and sort them based on your interests and skills (both of these views can be subscribed to as an RSS feed). You can also get notified of every ticket via the [https://lists.mayfirst.org/mailman/listinfo/support-team support-team email list] to which all tickets are sent.