= Welcome to Mayfirst's Support Network =

'''BETA testing'''

We're in beta mode! Please help us test our new ticket tracking system by posting your support requests here. (We are still accepting posts via email sent to support@mayfirst.org, so if you have any problems you can continue using the old system).

'''New Ticket System'''

Welcome to our new ticket tracking system! We're replacing our email-based support system with a ticket tracking system that is better able to handle more requests from more members. In addition, this new system is based on a public, open and collaborative approach to solving problems. As you will discover - once you login, you have the ability to both ask and answer questions; to both read and edit help pages. With your support, we hope to build a powerful tool for mutual aid.

Before submitting a ticket, please note a big difference with this system: what you post is public. We are doing this for [wiki:public_wiki thoughtful reasons]. However, the implications are that whatever you post will be visible to the world. So, among other things, please do not post personal information (like passwords).

The new system is more than just a ticket tracking system. Please use the search form at the top right to search our frequently asked questions and wiki pages. You can also browse our [wiki:faq Frequently Asked Questions] or our [wiki:overview overview] page to get a better idea of what is available via our wiki.

'''How do I login?'''

Please click on the Login link at the top right of the page. If you are a May First/People Link member there is no need to register - simply enter the same username and password that you use when checking your email or editing your web pages (using sftp). 

'''Need help?'''

If you are having trouble using the system, click [wiki:how_to_use_support_system here] for beginner instructions.

'''Want to help?'''

You can help by subscribing to the [http://lists.mayfirst.org/mailman/listinfo/support-team support-team email list] to which all tickets are sent. Or you browse the [/timeline Timeline] and see the latest tickets or click [/query View Tickets] and sort them based on your interests and skills.