Version 2 (modified by Daniel Kahn Gillmor, 8 years ago) (diff)


A KibiTicket by 2013

At the November 3, 2012 support-team meeting, Ross set us an ambitious cleanup goal for this ticketing system. Reduce the number of open (new, assigned) tickets to below 1024 (one KibiTicket) by the beginning of the upcoming calendar year.

Our shorthand for "A KibiTicket by 2013" is KiT×2013.

We started with about 1850 tickets in a new/assigned state on November 3rd. With 59 days until the calendar year ends, this requires us to close on average 14 tickets per day -- all while continuing to deal promptly and effectively with incoming tickets.