Changes between Version 2 and Version 3 of KiT×2013


Ignore:
Timestamp:
Nov 7, 2012, 4:01:17 PM (7 years ago)
Author:
Daniel Kahn Gillmor
Comment:

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  • KiT×2013

    v2 v3  
    66
    77We started with about 1850 tickets in a new/assigned state on November 3rd.  With 59 days until the calendar year ends, this requires us to close on average  14 tickets per day -- all while continuing to deal promptly and effectively with incoming tickets.
     8
     9If you want to help, some tickets that are likely candidates for cleanup are [/query?status=new&changetime=..01%2F01%2F12&col=id&col=summary&col=changetime&col=status&col=owner&col=time&order=changetime&priority=!Low all those tickets priority Medium or Higher that were modified before 2012 that are still in the "new" state].
     10
     11Some examples of tickets that can probably be closed with a brief message are:
     12
     13 * old tickets that describe urgent/acute issues which have been
     14   resolved.
     15
     16 * old tickets which concern a defunct membership.
     17
     18Some examples of tickets that can be placed in the "feedback" state are:
     19
     20 * a ticket where a suggestion was made by that might resolve the
     21   issue, but the reporter has not responded or provided evidence that
     22   they've tried the suggestion.
     23
     24 * a recent ticket that reports a problem which does not appear to be
     25   replicable.
     26
     27Another helpful way to find tickets that can be closed is consolidation:
     28
     29 * find a bunch of tickets that are all in reference to the same 
     30   underlying issue.  choose a particularly-representative one, (or
     31   write up a new ticket with a nice clear summary), and close all the
     32   rest with a reference to the representative ticket.
     33
     34Use your judgment, and feel free to raise concerns on [https://lists.mayfirst.org/mailman/listinfo/support-team the support-team list].
     35