Changes between Version 11 and Version 12 of KiT×2013

Timestamp:

Nov 10, 2012, 2:11:48 PM (8 years ago)

Author:

Ross

Comment:

--

KiT×2013

@@ -68 +68 @@
 As you're triaging a ticket, go ahead and scan the keywords field.  Try to normalize the keywords into a space-separated list of the relevant terms.  Take a quick search for other similar tickets to see what their keywords look like if you're not sure what's plausible.  This isn't terribly important, and your time will be better spent closing other tickets.  Once you've closed a dozen or two, you'll have a pretty decent sense of what sort of keywords are reasonable.
 
+==== Uncertain Outcomes ====
+
+For some tickets, you may find that a resolution was likely found.  However, you cannot quite tell.  In these cases, simply add the keyword/tag 'needs-review'.  This way we'll have a collection of easily identifiable tickets for reviewing later.
+
+
 === Choose a Resolution ===