Changes between Version 9 and Version 10 of KiT×2013


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Timestamp:
Nov 8, 2012, 12:59:36 AM (7 years ago)
Author:
Daniel Kahn Gillmor
Comment:

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  • KiT×2013

    v9 v10  
    5757It's sad, but some tickets never got a proper response at all.  We should be forthright about these failures, and apologize for having left them for so long.  A good rule of thumb is to think of the message you write as you triage the ticket as a brief e-mail to the person who reported it.  If you got an e-mail about a problem reported 4 years ago, you'd want to see at least a brief acknowledgment that the time lag is absurd.  And an apology doesn't hurt here.
    5858
     59=== Point to Canonical Documentation ===
     60
     61If the ticket was a question or a common technical difficulty, like how to configure a specific popular mail user agent, include a link to the relevant faq entry or other page here at SMO in your comment, so that future searchers will get pointed to the right spot.
     62
    5963=== Cleanup Keywords ===
    6064