Opened 5 years ago

Last modified 5 years ago

#9854 assigned Task/To do item

ticketing system change?

Reported by: https://id.mayfirst.org/hilary Owned by: https://id.mayfirst.org/ross
Priority: High Component: Tech
Keywords: trac, f2f, support Cc: https://launchpad.net/~jeremyb
Sensitive: no

Description

it seems like the support page has changed? now i only see the new ticket option if i'm logged in.

it used to be that you could post a ticket without logging in - useful for groups that don't get the logging in process. And the language on the main support page reflects this.

has this changed? if so we should change the language so it's not confusing.

on a side note, is it at all possible to make all that text a little bigger? or add post a ticket with an image next to the other images/logos (the FAQ, how tos and teams?)

let me know if these comments need more explanation.

Change History (4)

comment:1 Changed 5 years ago by https://id.mayfirst.org/dskallman

  • Keywords trac f2f support added
  • Owner set to https://id.mayfirst.org/ross
  • Status changed from new to assigned

Hey Hilary,

That was changed due to the amount of spam we were getting in ticket system referenced in #8695

I am adding this to look at our next f2f. If you have any specific ideas on what you have in mind. Please share on this ticket.

Dana

comment:2 Changed 5 years ago by https://id.mayfirst.org/hilary

Ok - that's fine. I just didn't know there was a change and have been giving people the wrong information. If this isn't going to change, let me know and I'll delete the text from the page.

Specific ideas are big image icons for posting tickets and for logging in :)

comment:3 Changed 5 years ago by https://id.mayfirst.org/hilary

last thing i would add is that it would be cool if the login page included links for people who forgot their password or don't know how to find it. right now the text is there in bold - but if you don't know an open id either, you're out of luck.

this would be a good page to link to those faqs or details.

comment:4 Changed 5 years ago by https://launchpad.net/~jeremyb

  • Cc https://launchpad.net/~jeremyb added

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