Opened 4 years ago

Last modified 4 years ago

#9755 assigned Bug/Something is broken

E-mail I send is being blocked/refused delivery

Reported by: https://id.mayfirst.org/glieberman Owned by: https://id.mayfirst.org/ross
Priority: Urgent Component: Tech
Keywords: email, mail.mayfirst.org Cc:
Sensitive: no

Description

Some bounced e-mails state the client host mosh.smtp.mayfirst.org is blocked. Others say Your access to this mail system has been rejected due to the sending MTA's poor reputation.

It does not seem to be happening with all mail sent. With most e-mails rejected, it takes several days for it to be bounced back, so I have no idea what is being delivered and what isn't.

Attachments (2)

Undelivered Mail Returned to Sender.rtf (1.8 KB) - added by https://id.mayfirst.org/glieberman 4 years ago.
copy of bounced e-mail error message
Undelivered Mail Returned to Sender2.rtf (3.2 KB) - added by https://id.mayfirst.org/glieberman 4 years ago.
another bounces e-mail

Download all attachments as: .zip

Change History (8)

Changed 4 years ago by https://id.mayfirst.org/glieberman

copy of bounced e-mail error message

Changed 4 years ago by https://id.mayfirst.org/glieberman

another bounces e-mail

comment:1 follow-up: Changed 4 years ago by https://id.mayfirst.org/dskallman

  • Keywords email mail.mayfirst.org added
  • Owner set to https://id.mayfirst.org/ross
  • Status changed from new to assigned

What email client are you using? Can you change the server settings to mail.mayfirst.org? That's what should be used and not the most itself. This should resolve some of these issues.

Looping Ross in to see if there's anything else that could be the issue.

comment:2 in reply to: ↑ 1 Changed 4 years ago by https://id.mayfirst.org/glieberman

Replying to https://id.mayfirst.org/dskallman:

What email client are you using? Can you change the server settings to mail.mayfirst.org? That's what should be used and not the most itself. This should resolve some of these issues.

Looping Ross in to see if there's anything else that could be the issue.

I use Viewsic and Mac mail. I did change viewsic.mayfirst.org to mail.mayfirst.org but had a bit of trouble having the server recognize me.

comment:3 Changed 4 years ago by https://id.mayfirst.org/dskallman

From my understanding, though it may have changed and I don't use a Mac, is that for mac's the mosh may work best, but lets see if Ross can provide more insight.

comment:4 Changed 4 years ago by https://id.mayfirst.org/glieberman

Tried again to change setting to mail.mayfirst.org and my mail disappears doing that. Your FAQ on Mac mail directs to use "server name".mayfirst.org rather than mail.mayfirst.org

comment:5 Changed 4 years ago by https://id.mayfirst.org/ross

Hi glieberman,

You should most definitely be using mail.mayfirst.org viewsic was attacked by a spambot and is likely blocked by a number of different spam prevention systems. As far as your mail disappearing, I'm not sure what that means exactly. However, these settings are the ones you should follow to avoid bounces and blocks. You may need to experiment with the different versions to get them correct, depending on how your client is currently configured, but some combination should work. Usually the problem is with the security component "STARTTLS, "TLS," or "SSL".

I also do not use Apple products or proprietary mail clients, so it's a little hard for me to help you with specifics. If you switch to using thunderbird, I can give you more specific and definitive help. But try experimenting with the security settings to see if you can get it working correctly.

~/ross

comment:6 Changed 4 years ago by https://id.mayfirst.org/glieberman

Thanks Ross,

I appreciate your suggestions but so far the only way I can retrieve the e-mail in my in-box after resetting the servers (that's what I mean by the mail disappearing) and send and receive is by using viewsic as my incoming server and mail.mayfirst.org as my outgoing mail server. Do you know if that configuration will help me avoid being blocked?

I fooled around with different ports and checking and unchecking SSL (OS 10.9 doesn't appear to provide an easy way to opt for "STARTTLS" etc.) and I don't really know what I'm doing, so if you or anyone can provide me with any more specific fixes if this doesn't work, I'd appreciate it. I'm still confused because your FAQ re: Mac mail directs you to use your account's host server. Is that FAQ out of date?

Geoff

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