Opened 5 years ago

Last modified 5 years ago

#9707 assigned Bug/Something is broken

Emails bouncing

Reported by: https://id.mayfirst.org/ciw Owned by: https://id.mayfirst.org/ross
Priority: Urgent Component: Tech
Keywords: viewsic.mayfirst.org, email Cc:
Sensitive: no

Description

A few of our members -- specifically greg and laura (both @ciw-online.org) have had some of their emails bouncing today. Is there anything wrong with their

Also, could you all please send me the correct outgoing server settings? We've always tested out a few different ones, but they are kind of finnicky, so if there's some definitive ones that always work, that would be great. It may be that that is the problem on these phones.

Change History (7)

comment:1 Changed 5 years ago by https://id.mayfirst.org/dskallman

  • Keywords viewsic.mayfirst.org email added
  • Owner set to https://id.mayfirst.org/dskallman
  • Status changed from new to assigned

Hi,

I am seeing messages sent/received for both emails listed. Depending on the email client, you can see options here: https://support.mayfirst.org/wiki/faq/email/, for Thurnderbird it would be this one: https://support.mayfirst.org/wiki/faq/email/setup-thunderbird

The server should be set to mail.mayfirst.org

Also want to reference #9703, since there was a temporary issue with viewsic, but it was resolved, so email shouldn't have any issues now.

Let us know if you have any other questions.

Dana

comment:2 Changed 5 years ago by https://id.mayfirst.org/ciw

The issue is still occurring, where sent emails will bounce back. Also Cruz@… has been receiving mail delivery error for weeks. Given that we didn't change any outgoing settings, seems odd. You don't see anything wrong with those accounts? Is a port that should now be different? Have you seen this problem before?

The bounce back comes from MAILER-DAEMON@…

comment:3 Changed 5 years ago by https://id.mayfirst.org/ciw

The issue is still occurring, where sent emails will bounce back. Also Cruz@… has been receiving mail delivery error for weeks. Given that we didn't change any outgoing settings, seems odd. You don't see anything wrong with those accounts? Is a port that should now be different? Have you seen this problem before?

The bounce back comes from MAILER-DAEMON@…

comment:4 Changed 5 years ago by https://id.mayfirst.org/dskallman

  • Owner changed from https://id.mayfirst.org/dskallman to https://id.mayfirst.org/ross

Hi,

  • What email client are you using?
  • Can you confirm that the server settings are mail.mayfirst.org for all the email accounts getting bounces?
  • Have you tried accessing & sending email from one of the webmail clients at members.mayfirst.org, this will help us determine where the issue may lie.

I am looping Ross in to see if there's something he can point to as well.

Thanks,

Dana

comment:5 Changed 5 years ago by https://id.mayfirst.org/ciw

It is a mix of mail clients -- it is occurring on phones (one iPhone that uses Apple Mail, one Nokia Lumia that uses the built-on Microsoft client, and then on laptops, they both use Apple Mail. The outgoing mail server is set to mail.mayfirst.org.

For the Cruz@ciw email, it is happening constantly, with bouncebacks from emails that he doesn't even try to send without even him trying to send anything, which makes me wonder if it is some security breach. The other two are bounce backs from emails they have tried to send, but only some, not all (which is why you see some activity on their accounts).

The actual email they get back reads like this:

From: MAILER-DAEMON@… (Mail Delivery System) Subject: Undelivered Mail Returned to Sender Date: June 24, 2014 4:11:12 PM EDT To: [sender]

This is the mail system at host viewsic.mayfirst.org.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

comment:6 Changed 5 years ago by https://id.mayfirst.org/dkg

See #9709 for information about mail that has been sent out directly through viewsic.

comment:7 Changed 5 years ago by https://launchpad.net/~jeremyb

anyone here still getting bounces?

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