Opened 5 years ago

Closed 3 years ago

#9576 closed Bug/Something is broken (fixed)

Drupal Internal Server Errors

Reported by: Ken Montenegro Owned by: Ross
Priority: Urgent Component: Tech
Keywords: 500-error, daza.mayfirst.org Cc:
Sensitive: no

Description

Our site at advancingjustice-la.org has been getting repeated 500 errors for certain pages.

We've been able to replicate it with the Client Stories and Capacity building nodes/views from our internal network and from an uncached wireless network (we wanted to make sure the issue wasn't at our end).

Can you have a look and see if there's a server-side reason why these errors are occurring?

Thanks. k

Change History (3)

comment:1 Changed 5 years ago by Dana

Keywords: 500-error daza.mayfirst.org added
Owner: set to Ross
Status: newassigned

Hi k,

Am looping Ross in to help.

Thanks,

Dana

comment:2 Changed 5 years ago by Ross

Hi k,

I'm seeing these errors in your error logs, which are likely the culprit for the 500 error messages.

[Tue May 13 18:34:30 2014] [warn] [client 162.243.32.177] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://advancingjustice-la.org/media-and-publications/press-releases?field_date_value_1[value]=&field_global_area_work_nid=All&page=17
[Tue May 13 18:38:42 2014] [warn] [client 162.243.32.177] mod_fcgid: read data timeout in 300 seconds, referer: http://advancingjustice-la.org/media-and-publications/in-the-news?field_global_area_work_nid=All&page=5
[Tue May 13 18:38:42 2014] [warn] [client 162.243.32.177] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://advancingjustice-la.org/media-and-publications/in-the-news?field_global_area_work_nid=All&page=5
[Tue May 13 18:46:54 2014] [warn] [client 162.243.32.177] mod_fcgid: read data timeout in 300 seconds, referer: http://www.advancingjustice-la.org/media-and-publications/press-releases?field_date_value_1[value]&field_global_area_work_nid=All&page=3
[Tue May 13 18:46:54 2014] [warn] [client 162.243.32.177] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://www.advancingjustice-la.org/media-and-publications/press-releases?field_date_value_1[value]&field_global_area_work_nid=All&page=3

What this suggests to me is that the views being processed has too many results to complete with reasonable efficiency. What I would suggest is turning on views caching for these views. You can set the time to live to something relatively small, but caching these views I suspect will clear up this issue. Though I cannot be certain without testing.

Let me know how it goes,

~/ross

comment:3 Changed 3 years ago by Ken Montenegro

Resolution: fixed
Status: assignedclosed

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