Opened 10 years ago

Closed 10 years ago

#909 closed Question/How do I...? (fixed)

How do I reset members control panel password and add/delete email accounts

Reported by: tamarah.taylor@… Owned by: https://id.mayfirst.org/jamie
Priority: Urgent Component: Tech
Keywords: email members control panel password reset Cc:
Sensitive: no

Description

Our tech person, Andrew Kohan, who handles adding email addresses and all other issues has left the organization. He did not leave us with a closing memo that explains how we add an email person or how to login to the system to make any changes.

If someone could email me or contact me at 202-296-6727, I'd appreciate it. We have new employees without access to email.

Thanks, Tamarah

Change History (4)

comment:1 Changed 10 years ago by https://id.mayfirst.org/alfredo

  • Resolution set to fixed
  • Status changed from new to closed

Tamarah,

First off, could you tell us what domain and what membership this is for? It's important, even if we recognize your name, to state that here because so many other members are reading this. :-)

To work with your membership hosting order, you use the control panel and here's the faq on adding email addresses:

https://support.mayfirst.org/wiki/add_email_address_to_account

Generally, the place to go for how-tos and all that is

https://support.mayfirst.org/wiki/faq

I'll close this but reopen if you need to.

comment:2 Changed 10 years ago by https://id.mayfirst.org/jamie

  • Resolution fixed deleted
  • Status changed from closed to reopened

In ticket #909, Tamarah posted:

I found how to add/delete or change email but my problem is that I cannot log into our member account because we don't have the username or password. We are horde. Our server is malcolm. Domain is globaljusticenow.org

thanks

comment:3 Changed 10 years ago by https://id.mayfirst.org/jamie

  • Keywords email members control panel password reset added
  • Summary changed from Need information to How do I reset members control panel password and add/delete email accounts

Hi Tamarah - looks like Sam Boyer is your billing contact. Are you in contact with him?

By going to our password reset page and entering the username globaljusticenow you can trigger a password reset which will be emailed to Sam. Then, you can login to the members control panel as globaljusticenow and you will have full access.

comment:4 Changed 10 years ago by https://id.mayfirst.org/jamie

  • Resolution set to fixed
  • Status changed from reopened to closed

Since we haven't heard back from you, I'm assuming this issue has been resolved.

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