Opened 11 years ago

Closed 6 years ago

#856 closed Bug/Something is broken (fixed)

recieving and sending mail with macmail version 3.2 mac OS 10.5.2

Reported by: Owned by:
Priority: High Component: Tech
Keywords: email macmail Cc:
Sensitive: no



i have got a new mac with new OS and new version of mail i have followed instructions but cannot recieve or send mail i get the following message: "There may be a problem with the mail server or network. Check the settings for account “mayfirst” or try again. The server error encountered was: The connection to host on port 587 failed."

also when i try to set up initially it seems to have problem connecting with

i can still access very my old mac and older version of Macmail at present but only for the next week or so. so i need to get it working on this one as soon as possible.

many thanks

Change History (6)

comment:1 Changed 11 years ago by

Hi - Thanks for the post. We had another member report problems getting Mac Mail to work (see tickets #717 and #546). Those problems were related to getting incoming mail to work (one change we made was to set the IMAP path prefix to INBOX). This fix would only apply to you if you set up Mac mail to use IMAP as opposed to POP. Could you let us know if you are using POP or IMAP in your Mac Mail setup?

In your post you say that you cannot send or receive email. Have you verified that by sending a message from Mac Mail to another email account and seeing if it arrives and sending a message from webmail to yourself and seeing if it gets delivered to Mac Mail? It's possible that neither sending or receiving is working, however, it's also common that one works and the other doesn't. To trouble shoot the problem we will need to address them separately.

Thanks for posting the error message - that helps a lot.

It's not clear from the error message whether the failure that prompted the error message is related to sending or receiving email. Since the error message include "port 587" my guess is that it is related to sending mail since that is the port used for sending mail. Would you mind double checking your outgoing settings against the settings below:

No image "macmail10.png" attached to email_setup_macmail

Thanks! If there's something missing it our tutorial (and it sounds like there is) - it would be great to figure it out and add it so people don't continue having this problem.

comment:2 Changed 11 years ago by

  • Keywords email added

comment:3 Changed 11 years ago by

  • Component changed from Membership/Dues to Tech

comment:4 Changed 11 years ago by

thanks jamie. i had set up as a pop account. i deleted the pop account and replaced with an IMAP account this then meant i could recieve mail which was fantastic.

but still no outgoing mail, so i changed the outgoing server port to 25, (it had defaulted to 992 or 995 or something) and now it has sent.

i am very very happy indeed, thanks for advice and to others work that has informed this site.

fingers crossed.

comment:5 Changed 11 years ago by

Ah - yes, that will work for outgoing mail, but only if you are sending to someone who is hosted on our servers :(. If you try to send a message to another server then you should get an error saying relay access is denied (that's because our servers don't permit just anyone to send out mail - spammers would really take advantage of that).

Can you try to change the outgoing port to 587? That port will allow you to authenticate with a username and password - which will tell our servers to allow you to send to anyone you want.

comment:6 Changed 6 years ago by

  • Resolution set to fixed
  • Status changed from new to closed

I assume from the timeline here that this was resolved. Please see email_setup_macmail for modern configuration instructions for Apple™'s

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