Opened 5 years ago

Last modified 5 years ago

#8410 assigned Task/To do item

Need support with the nameserver for vote-nola.org?

Reported by: rlawson@… Owned by: https://id.mayfirst.org/dskallman
Priority: Urgent Component: Tech
Keywords: DNS, hosting order Cc: gahiji@…
Sensitive: no

Description

Hello,

I am a consultant that has designed a new site for vote-nola.org. They would like to make it live and thought that dodaddy.com was hosting their site. GoDaddy is the host but their sites nameserver is A.NS.MAYFIRST.ORG.

Can you change their sites IP address to 199.34.228.59 IP? Or can you instruct me how to do this? I am not familiar with your protocolas and the staff of VOTE do not know their username and log-in for mayfirst.org.

Also, can you explain what services you provide to Vote-Nola.org so that they can eliminate GoDaddy, if possible? I believe, that you might host their email as well. Do you?

Please contact their Executive Director, Norris Henderson, at norris@… or their program coordinator, Gahiji Barrow, at Gahiji@… if you need to confirm my intentions.

Thank you, in advance, for your time on this matter.

Change History (1)

comment:1 Changed 5 years ago by https://id.mayfirst.org/dskallman

  • Keywords DNS hosting order added
  • Owner set to https://id.mayfirst.org/dskallman
  • Status changed from new to assigned

Hi rlawson,

Thanks for the ticket. The following links answer most of your DNS questions:

You can just set the name servers as noted in the second link and then you can manage DNS from the MFPL control panel. In regards to where you can move the domain itself, https://www.gandi.net/ is a option I've seen recommended before.

In regards to access to the control panel, Rosana or Norris can login to this hosting order here: https://members.mayfirst.org/cp/index.php?area=hosting_order&hosting_order_id=884 and create a new user account for you and then give you access to the hosting order. That way you can make changes as needed there.

Let us know if that answers your question.

Thanks,

Dana

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