Opened 5 years ago

Closed 5 years ago

#8384 closed Bug/Something is broken (fixed)

Webmail down

Reported by: Owned by:
Priority: High Component: Tech
Keywords: webmail Cc:
Sensitive: no


As other people are reporting, our access to webmail has been down. We can neither login through Horde or through Roundcube. Is this system-wide or specific to individual servers?

Change History (5)

comment:1 Changed 5 years ago by

  • Owner set to
  • Status changed from new to assigned

Hi David,

I just tried logging in to both:

And I was able to login and view my email account. Is this what you are referring too?

Please let me know,



comment:2 Changed 5 years ago by

Hi Dana,

Yes. I'm still unable to login. The message says the user name and password are incorrect. My coworkers are having the same issue.

comment:3 Changed 5 years ago by

Hi David,

Are you using the same username & password that you are using to login & respond to this ticket? If so, it should work.

I'd recommend trying to reset the password too, you can do that here:

Let me know if that works.


comment:4 Changed 5 years ago by

Thanks Dana. You're right, everything works okay. I'll see if my coworker's login troubles persist, but I think we can assume there's no longer a problem.

comment:5 Changed 5 years ago by

  • Resolution set to fixed
  • Status changed from assigned to closed

Great, thanks for the update.

Please login to add comments to this ticket.

Note: See TracTickets for help on using tickets.