Opened 4 years ago

Closed 4 years ago

#8384 closed Bug/Something is broken (fixed)

Webmail down

Reported by: https://id.mayfirst.org/davidl Owned by: https://id.mayfirst.org/dskallman
Priority: High Component: Tech
Keywords: webmail Cc:
Sensitive: no

Description

As other people are reporting, our access to webmail has been down. We can neither login through Horde or through Roundcube. Is this system-wide or specific to individual servers?

Change History (5)

comment:1 Changed 4 years ago by https://id.mayfirst.org/dskallman

  • Owner set to https://id.mayfirst.org/dskallman
  • Status changed from new to assigned

Hi David,

I just tried logging in to both:

And I was able to login and view my email account. Is this what you are referring too?

Please let me know,

Thanks,

Dana

comment:2 Changed 4 years ago by https://id.mayfirst.org/davidl

Hi Dana,

Yes. I'm still unable to login. The message says the user name and password are incorrect. My coworkers are having the same issue.

comment:3 Changed 4 years ago by https://id.mayfirst.org/dskallman

Hi David,

Are you using the same username & password that you are using to login & respond to this ticket? If so, it should work.

I'd recommend trying to reset the password too, you can do that here: https://members.mayfirst.org/resetpass/

Let me know if that works.

Dana

comment:4 Changed 4 years ago by https://id.mayfirst.org/davidl

Thanks Dana. You're right, everything works okay. I'll see if my coworker's login troubles persist, but I think we can assume there's no longer a problem.

comment:5 Changed 4 years ago by https://id.mayfirst.org/dskallman

  • Resolution set to fixed
  • Status changed from assigned to closed

Great, thanks for the update.

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