Opened 5 years ago

Last modified 5 years ago

#8098 assigned Bug/Something is broken

Login not working

Reported by: mgrewal@… Owned by: https://id.mayfirst.org/dskallman
Priority: Urgent Component: Tech
Keywords: email florence.mayfirst.org Cc: madhuri.grewal@…
Sensitive: no

Description

I keep getting a "login failed" response from Roundcube webmail and Outlook, saying my password is incorrect. It suddenly stopped working in the middle of the day, but I didn't change my password. The same password is being used on my phone, but email is working on fine on my phone. I also can't login here. Please also email my gmail in case my email stops working on my phone: madhuri.grewal@…

Change History (1)

comment:1 Changed 5 years ago by https://id.mayfirst.org/dskallman

  • Cc madhuri.grewal@… added
  • Keywords email florence.mayfirst.org added
  • Owner set to https://id.mayfirst.org/dskallman
  • Status changed from new to assigned

Hi,

We had to restart florence, the server that the email is managed from too, which caused some issues briefly this afternoon, however it should be working again fine now. If you still need to reset your password, you can do so here: https://members.mayfirst.org/resetpass.

Can you please confirm that you can access your email again? Thanks and we apologize for the inconvenience today.

Dana

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