Opened 6 years ago

Last modified 6 years ago

#7690 assigned Bug/Something is broken

email address abandoned for

Reported by: Owned by:
Priority: Medium Component: Tech
Keywords: email abandoned-mailbox Cc:
Sensitive: no



Can you please help us to make this an active email address again-- map AT Recipient address rejected: Delivery refused, this email address appears to be abandoned (in reply to RCPT TO command)

When/How does an email address come to an abandoned status?

Thanks, --sarah

Change History (1)

comment:1 Changed 6 years ago by

  • Keywords abandoned-mailbox added; abandoned removed
  • Owner set to
  • Status changed from new to assigned

Hi Sarah,

If you login using the webmail interface at least once every 6 months, the email account will remain active. It's considered abandoned after 180 days. Here's a bit more detail on that: abandoned mailbox.

Please let us know if that works.


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