Opened 5 years ago

Last modified 5 years ago

#7600 assigned Bug/Something is broken

Can't login to webmail or imap

Reported by: https://id.mayfirst.org/erink Owned by: https://id.mayfirst.org/ross
Priority: Medium Component: Tech
Keywords: workers webmail roundcube horde thunderbird authentication-failure Cc: erin.keskeny@…
Sensitive: no

Description

Hello,

I am able to log in to the control panel (and to this ticketing system), so I know I have the correct password, but both thunderbird and webmail (roundcube) and horde are telling me my password is incorrect, so I have no way of accessing my email at the moment for username erink on the Mayfirst server. (I even tried resetting the password through the control panel to make sure, and am still getting the same error). This happened once recently, but resolved itself after about a minute. This time the error is persisting. Any help you can offer would be greatly appreciated.

Thanks,

Erin

Change History (5)

comment:1 Changed 5 years ago by https://id.mayfirst.org/erink

  • Priority changed from Urgent to Medium

It seems to have resolved itself again, so it is now less urgent, but I'm concerned that this may keep happening. Is there any way to tell what went wrong?

Thanks,

Erin

comment:2 Changed 5 years ago by https://id.mayfirst.org/dkg

  • Keywords webmail roundcube horde thunderbird authentication-failure added; email password failure removed
  • Summary changed from Can't login to email to Can't login to webmail or imap

Are you getting specific error messages from either webmail application (horde or roundcube) or from thunderbird when your access is denied? thanks for reporting the problem, hopefully we can track it down.

comment:3 Changed 5 years ago by https://id.mayfirst.org/erink

Thunderbird was giving me the message that login failed, with the option to retry, enter new password, or cancel. Horde gave me the error "Login failed because your username or password was entered incorrectly." Roundcube said something similar (invalid username or password, although I don't have the exact wording of that error message.

comment:4 Changed 5 years ago by https://id.mayfirst.org/ross

  • Keywords workers added
  • Owner set to https://id.mayfirst.org/ross
  • Status changed from new to assigned

This seems related to #7519 and #7243. However, goldman.mayfirst.org does have the correct /etc/courier/{imapd,imapaccess,imapaccess.dat} files, so I'm a little confused as to why this is happening still. Here's what the mail.log file says:

0 goldman:~# grep Maximum /var/log/mail.log | head -10
Jul 24 15:15:19 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:20 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:31 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:33 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:36 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:37 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:39 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:41 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:42 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
Jul 24 15:15:42 goldman imapd: Maximum connection limit reached for ::ffff:209.234.253.240
0 goldman:~# 

I'll check in with jamie tomorrow about why this might continue to be a problem.

~/ross

comment:5 Changed 5 years ago by https://id.mayfirst.org/ross

mmm...It looks like this problem still occurs on occasion. Three days ago I see some Maximum connection limit warnings.

0 goldman:~# zgrep Maximum /var/log/mail.log.* | head -10
/var/log/mail.log.4.gz:Oct  7 02:08:42 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:42 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:42 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:42 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:43 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:43 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:43 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:43 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:43 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
/var/log/mail.log.4.gz:Oct  7 02:08:43 goldman pop3d: Maximum connection limit reached for ::ffff:192.64.11.233
0 goldman:~#

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