Opened 5 years ago

Closed 5 years ago

#7418 closed Question/How do I...? (fixed)

How can we use roundcube?

Reported by: https://id.mayfirst.org/stefan Owned by: https://id.mayfirst.org/jamie
Priority: Medium Component: Tech
Keywords: roundcube email Cc:
Sensitive: no

Description

I have tried to use the new webmail system for the first time but, my login attempts have failed so far. Do we have to do something in order to make it work?

Change History (8)

comment:1 Changed 5 years ago by https://id.mayfirst.org/dskallman

  • Keywords email added
  • Owner set to https://id.mayfirst.org/dskallman
  • Status changed from new to assigned

Hi Stefan,

To login to an email account it using the same username and password as used to login to here. Meaning it is the username with May First used to login, not the email address itself. We have some webmail how tos for reference too.

Please let us know if this worked for you.

Dana

comment:2 Changed 5 years ago by https://id.mayfirst.org/stefan

I have used my username and password as described and got the message "Login failed."

comment:3 Changed 5 years ago by https://id.mayfirst.org/ross

Hi Stefan,

Can you use horde without a problem? https://webmail.mayfirst.org ?

~/ross

comment:4 Changed 5 years ago by https://id.mayfirst.org/jamie

  • Owner changed from https://id.mayfirst.org/dskallman to https://id.mayfirst.org/jamie

I just worked with stefan on this. The reason is because our webmail checks mail.mayfirst.org, and then mail.mayfirst.org checks the actual server the account is on. And, our mail.mayfirst.org server will return a failure if the x509 certificate is not properly configured on the actual server the account is on.

It looks like the x509 cert for sojourner expired years ago. I'm in the process of updating it.

jamie

comment:5 Changed 5 years ago by https://id.mayfirst.org/stefan

Hi Jamie!

Have you made progress with this? I still cannot login.

Stefan

comment:6 Changed 5 years ago by https://id.mayfirst.org/jamie

Apologies Stefan - I requested the cert on thursday, but still haven't received it. These usually come in less than a few hours. I just opened ticket #HSA-857-71074 with cheapssls.com to find out what is going wrong.

comment:7 Changed 5 years ago by https://id.mayfirst.org/jamie

  • Resolution set to fixed
  • Status changed from assigned to feedback

These are now in place - so webmail should be working. Please re-open if you still have any problems.

comment:8 Changed 5 years ago by automatic

  • Status changed from feedback to closed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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