Opened 11 years ago

Closed 11 years ago

#721 closed Question/How do I...? (fixed)

how do i respond to a ticket?

Reported by: Jennifer Miller Owned by: Jamie McClelland
Priority: High Component: Tech
Keywords: support.mayfirst.org Cc:
Sensitive: no

Description

how do i respond to alfredos response to me? i just can't find the right place to click. i thought i might get my first response from you all in an email - but i didn't. i just checked back in. is that because you don't respond in emails or because i am not getting all my emails.. yours in struggle jennifer

Change History (3)

comment:1 Changed 11 years ago by Daniel Kahn Gillmor

Keywords: support.mayfirst.org added
Summary: how do i respondhow do i respond to a ticket?

I'm assuming this is in response to #717, right?

If you visit the URL for that ticket:

https://support.mayfirst.org/ticket/717

You should see Alfredo's response there. If you are not logged into the site, there is no way to reply to a ticket, which is deliberate -- discussions among identified people tend to be more productive. To log in, click the "login" link at the top of the page.

Once you're logged in, you should see a "comment" edit box at the bottom of the page. If you put your comments in there, and click "submit changes" at the bottom of the page, your comment will show up in the discussion.

Does this make sense?

comment:2 Changed 11 years ago by Jennifer Miller

oh yes i see - here it is! on 717 i just hit reply - that seemed to work too and then i left grumpy phone messages everywhere sorry everyone

comment:3 Changed 11 years ago by Jamie McClelland

Resolution: fixed
Status: newclosed

I believe this ticket is fixed.

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