Opened 11 years ago

Closed 7 years ago

#718 closed Bug/Something is broken (fixed)

Problems with outgoing mail in Outlook

Reported by: Melissa Grober Owned by: Jamie McClelland
Priority: High Component: Tech
Keywords: Cc:
Sensitive: no


One of our email addresses (NYCfNAC) is suddenly unable to send outgoing messages from Outlook, although it is receiving incoming messages. I've configured Outlook according to the instructions on this site. This problem has been going on since Monday.

Change History (2)

comment:1 Changed 11 years ago by alfredo

Priority: MediumHigh

You don't say which email address is having problems so it makes things more difficult. but this is usually a configuration problem.

What smtp (Outgoing) configs are you using?

Do the servers (incoming and outgoing) match? They should.

Do you have the port numbers correct for these servers? Incoming's 995; Outgoing is 587.

Does the server ask for a password when you're sending? If so, what else happens?

Check on those things and get back to us with the email address that's failing if problems persist.


Upping this to high since it involves email

comment:2 Changed 7 years ago by takethestreets

Resolution: fixed
Status: newclosed

I was there yesterday, and their e-mail is great.

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