Opened 6 years ago

Closed 6 years ago

#6729 closed Question/How do I...? (fixed)

BDS Arabic Site

Reported by: Owned by: Ross
Priority: High Component: Tech
Keywords: server-access Cc:
Sensitive: no


Dears, I'm Hassan Jaddeh, responsible for the Arabic site of BDS movement (, and one of my tasks is to make modifications on the structure and performance of the website. So, I will need the access info for the cPancel/FTP account to do this. I'll be ready to provide you with any needed details to prove my identity and authorization to do this. My mail address is (hassan@…).

looking to hear from you.

Regards, Hassan

Change History (2)

comment:1 Changed 6 years ago by Ross

Keywords: server-access added
Owner: set to Ross
Status: newassigned

Hi Hassan,

Unfortunately, for security reasons, we cannot give you access to the server. You will need to get access to this information from someone who has membership access to the site. It looks like you could get this information from michaeldeas. Your server is

You can reset the password for the user account arbdsmovement by going to and this will give you control panel access at from there you should be able to follow these instructions to get sftp access .

For other information you may find the instructions you need here:

Let me know if you need further assistance,


comment:2 Changed 6 years ago by Joseph

Resolution: fixed
Status: assignedclosed

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