Opened 11 years ago

Closed 7 years ago

#672 closed Bug/Something is broken (fixed)

Email Sending Issues with Microsoft Outlook

Reported by: Owned by:
Priority: High Component: Tech
Keywords: outlook email Cc:
Sensitive: no


I just got a new computer and I set up my account on outlook. At first it seemed to be working but now I am having problems sending mail. I seem to always be able to receive mail, however sometimes mail will send and other times it will not send. I read through the tutorials on the site and I couldn't get anywhere with it. What should I do? If you would like to call and help me fix this the office number is (212) 860-6001 x 31

Change History (9)

comment:1 Changed 11 years ago by

Hi Mike,

Since you are setting up a new account, have you considered using Thunderbird instead of Outlook? Every question asked about Outlook contributes to building a community centered around a profit-driven corporation. With Thunderbird, on the other hand, it contributes to a community that is based on the principles of sharing and mutual support. For these reasons, we would much rather support and build community around Thunderbird.

Can you say more about the failure to send? Do you get an error message? Do they bounce back? Is there any pattern with the messages that are not able to be sent properly?

comment:2 Changed 11 years ago by

I have used thunderbird before and I didn't like it as much as I like outlook, plus all my old email is saved as an outlook format. I appreciate the open source programming but I just don't think thunderbird is as good of a program.

So my email will sometimes send but almost never, I will have emails building up in my outbox for most of the day and then randomly they will all send. This is the error message that I copied from Outlook just now:

Task 'asd - Sending' reported error (0x800CCC7D) : 'Your outgoing (SMTP) server does not support SSL-secured connections. If SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).'

as far as I can tell there is no pattern, it just won't send most of the day and occasionally they will all be sent.

comment:3 Changed 11 years ago by

  • Keywords outlook email added
  • Summary changed from Email Sending Issues to Email Sending Issues with Microsoft Outlook

Hi Mike--

Can you say what specifically you didn't like as much about Thunderbird? If you can describe the features you want (or any trouble you've experienced), then Thunderbird has a chance to improve.

As far as your old e-mails go, you should be able to import your old outlook mailbox into Thunderbird without much hassle.

Have you tried sending mail from Thunderbird? Does it show the same problem as Microsoft Outlook when sending mail?

What version of Microsoft Outlook are you working with?

comment:4 Changed 11 years ago by

I am using Microsoft Outlook 2003 part of the Professional Office Addition 2003

I didn't like like that thunderbird likes to put its replies at the bottom of messages instead of at the top. I thought the signature options were less advanced (you had to make a file and put it in a folder and you couldn't control whether or not it appeared in first messages only as opposed to in all messages) and I also don't think thunderbird can SYNC up with my cell phone (I have a Pantech Duo and it can synch my contacts and calendar with Outlook)

The mail seems to be sending properly from Thunderbird so maybe I just need to switch to that program. If you know of a way to fix any or all of the problems I have with Thunderbird that would be great, but I don't know if that is part of your support help...

comment:5 Changed 11 years ago by

Thunderbird's reply options are configurable under the "Account Settings" dialog box. Select "Composition and Addressing" from the left-hand pane, and you'll see a dropdown choice on the right which configures how you want the replies to be formatted.

As for the signatures, if you want more flexible signature handling in Thunderbird, you might be interested in the SignatureSwitch Thunderbird extension. You can also read more about flexible ways to deal with signatures in Thunderbird.

Synchronization with the Pantech Duo is another story. From what i can tell searching online, this is a Windows-based mobile device. FWIW, Microsoft is actively interested in keeping your device from interoperating with non-Microsoft tools. They want you to stay on an all-Microsoft platform. This is problematic for people interested in maintaining control over their own tools, but there are people actively working around Microsoft to enable the features you want. You might be interested in the mozilla knowledgebase article about synchronizing from Windows-based PDAs.

comment:6 Changed 11 years ago by

Thank you very much! I have been asking people for help with my Thunderbird problems for months and no one has been able to give me any useful advice. Everything you sent me has helped, I hope I can figure out how to sync up my phone.

do you know of a good extension for Thunderbird that has scheduling software similar to outlook's?

comment:7 Changed 11 years ago by

Hi Mike - Mozilla has a calendar project that works either as a stand alone application (sunbird) or you can add it as an extension to Thunderbird (lightning).

comment:8 Changed 7 years ago by

We're doing a ticket cleanup. This ticket looks resolved, but feel free to reopen it!

comment:9 Changed 7 years ago by

  • Resolution set to fixed
  • Status changed from new to closed

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