Opened 6 years ago

Closed 6 years ago

Last modified 6 years ago

#6587 closed Bug/Something is broken (fixed)

Hotmail adding special 'warnings' to CLG Newsletters

Reported by: https://id.mayfirst.org/legitgov Owned by: https://id.mayfirst.org/legitgov
Priority: High Component: Tech
Keywords: assata.mayfirst.org hotmail blocklist Cc: lori@…
Sensitive: no

Description (last modified by https://id.mayfirst.org/legitgov)

A Hotmail subscriber informed me that Hotmail added this warning today:
'Be careful! This sender failed our fraud detection checks.'
Today, after delaying delivery for 26 hours, Hotmail added this special message:
'This message looks very suspicious to our SmartScreen filters, so we've blocked attachments, pictures, and links for your safety.'
I am really sick of these obstacles. I don't believe for a minute that Politico, Huffington Post, or Washington Post endure these insane blocks, applied daily.
What can be done?
Thank you,
Lori

Change History (9)

comment:1 Changed 6 years ago by https://id.mayfirst.org/legitgov

  • Description modified (diff)

comment:2 Changed 6 years ago by https://id.mayfirst.org/ross

  • Keywords assata.mayfirst.org hotmail added; Assata Hotmail removed
  • Owner set to https://id.mayfirst.org/ross
  • Status changed from new to assigned

Hi Lori,

Obviously we're not sure what the answer is exactly. It seems that we need to figure out a way to get legitgov white listed in these contexts, but I'm not sure how to do that other than trying to contact hotmail and asking to be put on a white list.

~/ross

comment:3 Changed 6 years ago by https://id.mayfirst.org/legitgov

Hi, can MayFirst please do that? Because, a bunch of folks wrote me today, informing me that they are receiving 'safety warnings' if they open the CLG Newsletter. I have a Hotmail account and got this message, as well:

This message looks very suspicious to our SmartScreen filters, so we've blocked attachments, pictures, and links for your safety. 

Thank you,
Lori

comment:4 Changed 6 years ago by https://id.mayfirst.org/jamie

  • Keywords blocklist added

Lori - I think this is an organizing job - and you are in the best place to lead it. We need to have Hotmail hear from their users about this and you can organize your readers to do that. In the past you have told your readers to contact us about this problem - but that doen't help because we are not the ones causing the problem.

I've taken all the steps I can with hotmail with regard to our servers (we're now registered for the feedback loop). Now it's time for Hotmail to hear from their users.

Can you take this on Lori? I'd suggest you ask your readers to demand:

  • What criteria is being used to determine that the content is suspicious?
  • How can that be changed system wide?
  • How can users override that warning?

jamie

Last edited 6 years ago by https://id.mayfirst.org/jamie (previous) (diff)

comment:5 Changed 6 years ago by https://id.mayfirst.org/joseph

  • Owner changed from https://id.mayfirst.org/ross to https://id.mayfirst.org/legitgov

Hi Lori,

Were you able to take care of this?

Joseph

comment:6 Changed 6 years ago by https://id.mayfirst.org/joseph

  • Resolution set to fixed
  • Status changed from assigned to feedback

comment:7 Changed 6 years ago by https://id.mayfirst.org/legitgov

  • Resolution fixed deleted
  • Status changed from feedback to assigned

Hi, Joesph. In all likelihood, Hotmail would not take the time to respond (truthfully) to an inquiry as to what is 'suspicious' and deemed 'worthy' of their blockage, as that would put them on the hook for possible calls of censorship. However, over the last couple of months, Hotmail has allowed the delivery of the CLG Newsletters. So I'm keeping my fingers crossed. Thank you, Lori Price

comment:8 Changed 6 years ago by https://id.mayfirst.org/joseph

  • Resolution set to fixed
  • Status changed from assigned to closed

Ok, well I'll close this ticket then.

Joseph

comment:9 Changed 6 years ago by https://id.mayfirst.org/legitgov

Ok, and thank you for all the work that was done by the Support team to get Hotmail to allow the CLG Newsletters to pass. Lori

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