Opened 6 years ago

Closed 6 years ago

#6361 closed Bug/Something is broken (fixed)

Deleting On Roundcube

Reported by: sondra@… Owned by: https://id.mayfirst.org/ross
Priority: Medium Component: Tech
Keywords: roundcube Cc:
Sensitive: no

Description

Ross asked me to explain more what happens when we try to delete on Roundcube...

Basically, if you press "delete" it says "an error occurred...cannot move message".

Could this be a problem with a Mac? That's where I am trying to use it.

Are there settings that need changing?

Change History (6)

comment:1 Changed 6 years ago by https://id.mayfirst.org/mahood

sondra,

I went ahead and tested the ability to delete from within roundcube and I did not receive the error you speak. However can you please provide a little more detail in the area of what web browser you are using? Is this a new error or has this been consistent since you started using roundcube?

Thanks, Stephen

comment:2 Changed 6 years ago by https://id.mayfirst.org/mahood

  • Owner set to https://id.mayfirst.org/mahood
  • Status changed from new to assigned

comment:3 Changed 6 years ago by https://id.mayfirst.org/dkg

  • Keywords roundcube added
  • Summary changed from Ticket 6357: Deleting On Roundcube to Deleting On Roundcube

This was originally opened as #6357 (which i've now closed as a duplicate). Sondra, if you log in to https://support.mayfirst.org/, you'll be able to make comments directly here on the ticket without having to open a new ticket.

comment:4 Changed 6 years ago by https://id.mayfirst.org/ross

  • Owner changed from https://id.mayfirst.org/mahood to https://id.mayfirst.org/ross

comment:5 Changed 6 years ago by https://id.mayfirst.org/ross

  • Resolution set to fixed
  • Status changed from assigned to feedback

I've fixed the problem with roundcube not deleting. Apparently when there is no .Trash directory, roundcube fails to delete messages. We encountered the same problem on #6462 . I went ahead and created that directory and assume it fixes the problem.

comment:6 Changed 6 years ago by automatic

  • Status changed from feedback to closed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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