Opened 7 years ago

Closed 7 years ago

Last modified 7 years ago

#5522 closed Bug/Something is broken (invalid)

Errors on site ( max_packet_size ?)

Reported by: https://id.mayfirst.org/uwsclient Owned by:
Priority: Urgent Component: Tech
Keywords: mysql jones.mayfirst.org civicrm Cc:
Sensitive: no

Description

Hi,

Our site, http://ua716.uwsclient.com/ is throwing errors: "Additional uncaught exception thrown while handling exception."

Research shows that this is usually due to a low sql packet size setting. Could you please increase this for chavez? Any other advice?

Change History (4)

comment:1 Changed 7 years ago by https://id.mayfirst.org/uwsclient

Oh, I meant to mention that I did a full DB restore from before the errors, so I expect this isn't a DB issue.

comment:2 Changed 7 years ago by Daniel Kahn Gillmor

Keywords: mysql jones.mayfirst.org civicrm added

The error message i'm seeing when i visit http://ua716.uwsclient.com/ is:

Unknown column `base.access_exposed`

within a query that aliases the rules_config table to base.

So if your rules_config table doesn't have an access_exposed column in it, that is the proximate cause of the errors.

If that's the case, the packet size setting isn't relevant -- something is amiss in the site's database.

I'd be reluctant to make changes to unrelated settings if the core problem is a structural problem with the database; if we do that, we might be introducing new problems that will make it harder to tell if the structural problem is properly resolved.

Can you verify that the database is in fact intact and properly formed?

comment:3 Changed 7 years ago by https://id.mayfirst.org/uwsclient

Resolution: invalid
Status: newclosed

Hey,

I found a solution on the Drupal forums and managed to fix this by running the update script. and re-downloading a couple modules. Thanks.

comment:4 Changed 7 years ago by Daniel Kahn Gillmor

If you could link to the research you cited in the beginning of this ticket, or to the solution you found in comment:3, that might help other people in the future who run into this problem. Can you provide the relevant URLs?

I'm glad it's working for you!

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