Opened 11 years ago

Closed 11 years ago

#549 closed Bug/Something is broken (fixed)

Problem with sending from cares@caccwrc.org

Reported by: Working for Quality Child Care Owned by: Jamie McClelland
Priority: Urgent Component: Tech
Keywords: Cc:
Sensitive: no

Description

Pasted 50+ addresses in BCC and recieved message saying that the hostname is invalid - message located at top left corner.

Help!Need to send NOW for meeting on Monday

Change History (4)

comment:1 Changed 11 years ago by Jamie McClelland

I'm looking at our servers logs at a message sent by you at:

Feb 1 13:15:23

I'm assuming this is the message in question - it seems to have been addressed to a lot of recipients. From the logs, most of them seem to have gone through.

I also found one line in our Horde log:

Jan 22 13:16:30 HORDE [error] [imp] unable to add recipient ['xxxxx@ajc.org']: Invalid response code received from server [on line 697 of "/usr/local/share/horde-live/imp/lib/Compose.php"]

For privacy reasons, I x'ed out the username part of the email address. Do you have an address that goes to ajc.org on your bcc list?

The server that handles mail for that domain does not seem to be responsive. I'm not sure why horde would tell you that way, however, it appears as though the other messages have been sent.

jamie

0 jamie@liberace:~$ dig +short -t mx ajc.org
10 sitemail.everyone.net.
0 jamie@liberace:~$ telnet sitemail.everyone.net 25
Trying 216.200.145.35...

comment:2 Changed 11 years ago by Working for Quality Child Care

hey jamie -

thanks. We can't read what you have pasted under "I also found one line in our Horde log:"

Originally, we used addresses from our new Access database. It didn't work. Then we tried by exporting addresses from our old Access database. Could this have something to do with it?

Thanks,

Katie

comment:3 in reply to:  2 Changed 11 years ago by Jamie McClelland

Hi Katie,

thanks. We can't read what you have pasted under "I also found one line in our Horde log:"

Ack - that's a problem!

Do you see a horizontal scroll bar under the text? That should allow you to scroll across to see the entire line. I'm re-pasting below with better line breaks so you can be sure to see the whole line:

Jan 22 13:16:30 HORDE [error] [imp] unable to add recipient ['xxxxx@ajc.org']: \
Invalid response code received from server [on line 697 of \
"/usr/local/share/horde-live/imp/lib/Compose.php"]

Originally, we used addresses from our new Access database. It didn't work. Then we tried by exporting addresses from our old Access database. Could this have something to do with it?

I'm not sure. Can you email me directly exactly what you copied into the BCC field? I think we could then better evaluate what might have gone wrong.

Thanks, jamie

comment:4 Changed 11 years ago by Jamie McClelland

Resolution: fixed
Status: newclosed

We haven't heard back from you on this ticket, so I'm going to close it out. If you are still having trouble or still have outstanding questions, please feel free to re-open it. Thanks!

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