Opened 7 years ago

Closed 7 years ago

#5468 closed Bug/Something is broken (fixed)

Changing Web Host

Reported by: Andrew Yaspan Owned by: Nat Meysenburg
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

Hello,

My name is Andrew and I am a current intern and web team member at Safe Streets. We were wondering if we could transfer the domain name to a different host site (hostgator), and if there is any fee.

Thanks,

Andrew

Change History (8)

comment:1 Changed 7 years ago by Nat Meysenburg

Owner: set to Nat Meysenburg
Status: newassigned

Hi Andrew,

Just to clarify, are you asking about switching Domain handling to host gator, or moving your entire site/ hosting setup? Depending on which the answer is quite different.

If you are just looking to change the domain name hosting, read through our DNS FAQs and follow up with any questions you might have.

If you're looking to stop hosting with us there will be no extra fee from us. There will also not be a fee for DNS config changes.

--nat

comment:2 Changed 7 years ago by Andrew Yaspan

Resolution: fixed
Status: assignedfeedback

Hello (Andrew again),

I was wondering if you could give us the user information for the godaddy.com account that hosts us. We are trying to change over to a new host.

Thanks again,

Andrew

comment:3 Changed 7 years ago by Nat Meysenburg

Resolution: fixed
Status: feedbackassigned

Hi Andrew,

As far as I know, we don't have your godaddy.com password. We generally don't manage domains for members, so it seems unlikely that we would have had it.

There should be some way of retrieving/changing your password from the godaddy side, but unfortunately I don't think it is something we can help with.

--nat

comment:4 Changed 7 years ago by Jamie McClelland

Hi Andrew - Can you tell us more about why you want to move your web site to a corporate hosting provider? Is there something you need that you cannot get from May First/People Link? Is the problem the price of membership?

I would strongly encourage you to re-consider this decision. May First/People Link exists because corporate hosting providers like Gator are unable to support the political needs of activists and organizers, whether it's punishing your success by arbitrarily charging you per GB of storage or transfer rates or simply taking down your web site because of political complaints.

We're here to help.

jamie

comment:5 Changed 7 years ago by Andrew Yaspan

We are having someone else host us through hostgator, apparently our site right now is being hosted by godaddy.com and we would like to change the host. Are you our host?

Thank you very much for your help,

Andrew

comment:6 Changed 7 years ago by Andrew Yaspan

Resolution: fixed
Status: assignedfeedback

Can anyone tell us who are host is? Mayfirst or Godaddy.com?

Thank you,

Andrew

comment:7 Changed 7 years ago by Nat Meysenburg

Resolution: fixed
Status: feedbackassigned

Hi Andrew,

In short, yes we are currently your host, but GoDaddy is also in the picture.

Right now, it looks like safestreetsnola.org is being hosted on a Mayfirst server. It looks like the registrar for that domain is GoDaddy, but the nameservers are set to Mayfirst; essentially control has been delegated to MFPL, but GoDaddy is one step above that (read the DNS FAQ if this doesn't make any sense).

From what I can tell on our side, there are three hosting orders (which is a term we use for a single web site with users and email addresses) set up for your organization:

  1. a hosting order set up on viewsic.mayfirst.org for safestreetsnola.org that has all of the site's files. This is your current live site, and the hosting order that controls your organization's email. It is also the hosting order through which your domain is configured on the Mayfirst side.
  2. a hosting order on rodolpho.mayfirst.org that looks like an attempt at building a new site (currently broken)
  3. a hosting order on albizu.mayfirst.org that looks like it was set up for some sort of database use, though I've haven't looked that closely.

I think it is pretty safe to ignore 2 and 3 no matter what you are doing.

If you are indeed switching away from Mayfirst entirely, you will need to configure your domain through GoDaddy, to use their own servers as your nameserver, since once you are no longer Mayfirst members, the delegation of control will point to servers that are no longer configured to handle your domain.

If you are switching to hostgator for just the web site (and leaving your mail and other services on Mayfirst's infrastructure), you will need to configure your domain through the Mayfirst member's control panel, to point at the hostgator server. I can give you more details on that if that is the plan.

No matter what, I would really recommend being clear on what pieces of your tech infrastructure you're moving before changing any settings. Particularly since it looks like you're using Mayfirst for your email, and a false move with the DNS could cause all sorts of trouble with that, not to mention unneeded down time on other stuff.

--nat

comment:8 Changed 7 years ago by Nat Meysenburg

Resolution: fixed
Status: assignedclosed

Closing due to inactivity. Please reopen if you still have questions about the setup of your hosting.

--nat

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