Opened 7 years ago

Closed 7 years ago

#5461 closed Bug/Something is broken (fixed)

Outlook downloads 4G of full archive every time send/receive his hit

Reported by: mjohnson@… Owned by: takethestreets
Priority: Urgent Component: Tech
Keywords: email outlook maildir POP3 Cc:
Sensitive: no


Beginning a week ago, for three consecutive iterations, each tme I opened my OUTLOOK email it proceeed to download 65000+ emails. Erased them three times before working with FOR Tech group to uninstall and reinstall Outlook. Problem remains. I can send but not receive OUTLIOOK email on my laptop. I am receiving email to mjohnson@… on my Iphone and in m,y gmail account.

Change History (12)

comment:1 Changed 7 years ago by Fellowship of Reconciliation

Just wanted to add, so you don't have to look it up, that our email server for this account is rodolpho.

--ivan, for Fellowship of Reconciliation

comment:2 Changed 7 years ago by Ross

Keywords: email outlook added
Owner: set to takethestreets
Status: newassigned

Thanks Ivan,

That seems like a lot of mail to keep on the server. Most of our members use less than 4G for their entire site including numerous email accounts. I would suggest you remove those emails from the server after you get them downloaded locally.

However, I have no experience with Outlook and do not know why it would not remember what it had already read. I'm assigning this to Jon who uses may be able to help you further.


comment:3 Changed 7 years ago by Fellowship of Reconciliation

Yeah, I think that's definitely the right move once we get this resolved. Just trying to figure out what to do about Outlook freaking out. Thanks for passing it to Jon.

comment:4 Changed 7 years ago by Fellowship of Reconciliation

Info from the in-house tech:

"Outlook was set to have the server delete email after 14 days and the email should remain in the PST. If something happened to the PST you are correct, we would need to download the email all over again but even after I created a brand new email profile, downloaded all 4GB of email and the next time we opened outlook it wanted to do the same all over again. I configured outlook on my work PC and had the same results so I’m not sure why the keeps wanting to push out email. The other issue is what email is actually on the sever. I’ve been trying to work with Mark to get access to his webmail so I can see everything on the server but we have been unsuccessful. Once I log in to the sever I can see what email Mark and find out why it keeps pushing. If the server is deleting email every 14 days there is something else going on because I find it hard to believe Mark or just about any end user would be getting 4GB of email in that short of a time period."

comment:5 Changed 7 years ago by Ross

Emails do not seem to be deleted. There are emails from July 16th still on the server.

comment:6 Changed 7 years ago by takethestreets

Resolution: fixed
Status: assignedfeedback

Hmm. I'm giving this some thought, and the only explanation I can think of that's consistent with the symptoms is that the POP connection is timing out before all the e-mail is downloaded. The more I think about it, the more that even seems to be the likely explanation - POP e-mail is only marked read at the end of the POP session.

My recommendation is that someone log in via webmail and delete all but the last 14 (or whatever) days of e-mail, and reconnect Outlook via POP. So long as it can completely download everything in the inbox folder, it will mark all those e-mails as downloaded. Please try that, and let us know if it clears the issue.

comment:7 Changed 7 years ago by Fellowship of Reconciliation

Resolution: fixed
Status: feedbackassigned

I logged in via SSH and tarred a copy of the Maildir/cur directory (and indeed, it's 2.4GB). If I just clear the contents of that folder, would that solve the problem, or are there config files in that folder that this would mess up?

I was looking at the manpage for maildir but couldn't really tell.

Of course, I have the tar backup, so if that did mess things up, I could restore, but thought I check if anyone thinks this is a horrible idea before I do it.

Last edited 7 years ago by Fellowship of Reconciliation (previous) (diff)

comment:8 Changed 7 years ago by Fellowship of Reconciliation

The reason I was going to do that, I guess I should have said, is because it seems like it would take forever to manually delete all the messages in webmail, and would probably take a long time for webmail to even log me in.

comment:9 Changed 7 years ago by Daniel Kahn Gillmor

Keywords: maildir POP3 added

maildir is a nice clean in-filesystem format. Simply removing the unwanted message files from cur will remove them from your mail folder, so i think your plan is a reasonable one.

server-side operations are almost always going to be faster than client-side ones, esp. filtered through the teetering technological edifice that is webmail.

Of course, that also means that you can make bigger mistakes faster on the server side too :P So your tarball backup is a good idea.

comment:10 Changed 7 years ago by Fellowship of Reconciliation

OK, I have removed the files from cur (after learning that rm has a buffer you have to work around), so we'll see if that fixes it...

comment:11 Changed 7 years ago by Daniel Kahn Gillmor

instead of using rm, you could have used something like:

find cur -type f -delete

to delete all regular files in cur/

find also has the advantage of being able to filter by age (or by several other characteristics) if you didn't want to remove all the files.

comment:12 Changed 7 years ago by Fellowship of Reconciliation

Resolution: fixed
Status: assignedclosed

Ah, OK, thanks for the tip -- will remember that command next time.

This seems to be resolved at this point, so closing the ticket.

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