Opened 7 years ago

Closed 6 years ago

#5437 closed Bug/Something is broken (fixed)

Can't send email from CiviCRM database

Reported by: Sally Lee Owned by: Josue Guillen
Priority: High Component: Tech
Keywords: civicrm Cc:
Sensitive: no


Please help! Trying to send an important email today using our database but am getting this error message:

An error occurred when CiviCRM attempted to send an email (via SMTP). If you received this error after submitting on online contribution or event registration - the transaction was completed, but we were unable to send the email receipt.

The mail library returned the following error message: Failed to set sender: sally@… [SMTP: Failed to write to socket: not connected (code: 221, response: 2.0.0 Bye)]

This is probably related to a problem in your Outbound Email Settings (Administer CiviCRM » Global Settings » Outbound Email), OR the FROM email address specifically configured for your contribution page or event. Possible causes are:

Your SMTP Username or Password are incorrect. Your SMTP Server (machine) name is incorrect. You need to use a Port other than the default port 25 in your environment. Your SMTP server is just not responding right now (it is down for some reason). The FROM Email Address configured for this feature may not be a valid sender based on your email service provider rules.

Change History (3)

comment:1 Changed 7 years ago by Josue Guillen

What are your Outbound Email settings?

you should be using the mayfirst bulk email server to send your emails:

SMTP Server: SMTP Port: 25 Authentication: No

All mayfirst hosted sites have access to this mail server without authentication.

If you already use these settings, or if the problem persists once you use these settings, please let us know.


comment:2 Changed 7 years ago by Ross

Keywords: civicrm added
Owner: set to Josue Guillen
Status: newassigned

comment:3 Changed 6 years ago by Ross

Resolution: fixed
Status: assignedclosed

Josue's response seems to answer this question.

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